HP Envy 5544 doesn't connect wireless

[LauraB1]

Hello,

A few months ago, I bought the HP ENVY 5544 printer. It worked well and I was very happy. But, since a week or so, I'm unable to use the wireless network. This is the sole reason I bought this printer, so that's a problem..

I tried everything: the printer is connected to the network, my laptop is connected, the network is strong, I un-installed and re-installed the software, I used just about every one of your troubleshooters, nothing. There seems to be no connection possible. Oh, and it's not the firewall, I tried that as well.

Can someone help?

Thanks in advance.

Laura

[Dvortex · Accepted solution]

Hello @LauraB1 – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

I understand that you are having issues while printing to your Envy over the wireless network.  Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Also, going through your post, I see that you have connected the printer to the network. Hence I would suggest you try assigning a manual IP and then install the printer. Try the steps below:

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Restart your computer.
• Now, obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Now click on http://hp.care/2ggI83k and enter the printer model number to download and install the printer drivers.
• In the connection type window, select “Wireless” and follow the onscreen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance.

Thank you and have a great day!
 

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[LauraB1]

It worked! Thank you very much 🙂

Have a nice day,

Laura