HP Envy 5544 stopped printing in color

[HugoPedro]

Hello!

My Envy 5544 printer stopped printing in color in photography mode.

I believe this happened after a ink cartridge substitution. The cartridge is HP62 original

Some pictures are printed in color (JPEGs in normal paper), but not the photographs in photo paper. 

I've tried to uninstall and reinstall it. 

May you help me?

Thanks in advance!

[Betty0610]

@HugoPedro

Welcome to the HP Support Community.

This document should help you with changing settings for photos: https://support.hp.com/in-en/document/c03422222

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[HugoPedro]

Hi Betty,

Unfortunately it didn´t work. As you can see in the picture bellow, the monochrome option is on, but if I try to choose to print in color ("Cor") the computer/software/printer does not "fix" this option, therefore all the prints came out in monochrome. 

What more may I do? I'm taking the printer to HP Technical Assistance even that is really hard to contact, at least in Portugal.

I've tried the "robot" assistant, all the possible solutions shown here in the forum and I even tried to do a hard reset as suggested. 

Thanks for the help.

Hugo

[Betty0610 · Accepted solution]

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[HugoPedro]

Hi, Betty

It worked! Lots of trouble, but in the end my printer is printing in color again!

Thank you for the advice.

Best regards

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)