HP Envy 5544 won't connect to computer

[J_Curtis2403]

The printer is connected to the wi-fi and the laptop is connected to the wi-fi but the printer and laptop will not connect. I have entered the IP address into the set-up but the laptop cannot find the printer. I have windows  but am not sure which version, it is new though.  Help?!

[Rainbow23]

Hi @J_Curtis2403,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP ENVY 5544 All-in-One Printer wherein it does not connect to the computer on the wi-fi network.

This issue could occur if the wi-fi direct is enabled.

Let's go through a few steps that may help to fix this issue.

I suggest that you disable the wi-fi direct on the unit and check by following the steps listed below:

1. From the Home screen on the product control panel, touch the Wireless button.

2. Open the following menus:

Wireless Menu

Wireless Direct

On/Off

3. Touch the Off menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.

If the issue persists, then I suggest that you follow the steps to setup the wireless network by following the link: Wireless Printer Setup

Let me know how this works.

You have a good day ahead.