HP Envy 5546 remove and reinstall the indicated ink cartridge (Colour) - HP Instant Ink Customer

[Regvuk]

I am getting an error as above after I have installed a new colour ink cartridge, however the error goes away if I use the old cartridge. I am a HP Instant Ink Customer.

[asmita6658]

Hi @Regvuk

Try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Try step# 3, 4 and 5 from this document to clean the ink cartridges. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

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