HP Envy 5644 Shuts down and will not start unless unplugged and re-plugged in

[Vince_sz]

Since a previous update was done on my windows system, my HP Envy 5644 printer will go to sleep and not wake up when printing a document.  Power button on printer is inactive during shut down.  I must physically unplug the printer and wait a few seconds and re-plug in the printer.  At that time it starts as normal and may or may not print the last print job I had tried!  I had tried multiple re-installs but no changes.  Also cannot find a menu to prevent this printer from sleeping for more then 15 Minutes (using the printer's on screen menu)?

[Jay_G24]

Hi @Vince_sz

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

also , To set a manual IP and try the steps below ( with control panel)

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

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