HP Envy 5660 - Your printer has experienced an unexpected configuration problem. 0x8004005

[Dawg53]

I recently set up a new PC with Win10 and connected my HP Envy 5660 printer to it. When I tried to run my first job, I got the Your printer has experienced an unexpected configuration problem. 0x8004005 error message. I went on line to troubleshoot this and found help and advice in numerous posts, articles etc. that I have tried, but nothing seems to work to fix this. I've uninstalled all the devices and software and re-installed using the Full_Webpack-40.15.1230-EN5660_Full_Webpack software from the HP site; I've run the HP Print and Scan Doctor 5.6.2 app; I've unplugged/plugged, changed USB ports; restarted with it disconnected, and done everything that has been recommended, and even though the printer shows up in Settings/Printers & Scanners and properties say the device is working properly, it will not print and continues to give me this error message.

When I use the HP Print and Scan Doctor, it knows the printer is there (I have both USB and wireless on, as I did on the old PC), as it communicates with it just fine and gives me the green check marks across the board when running the Finding and Fixing Problems step. When I run the Test Print step, it doesn't print, but when I do the internal test page step, it prints just fine.  After that, it tells me to uninstall everything and re-install it, which I've done three times now with no luck.  If anyone knows what I've missed or has any suggestions to fix this, I'd be very grateful. And yes, it works just fine on my old PC when I hook it back up again, so it's got to be something with this new PC that I'm missing. Thanks for any help you can give me!

[Echo_Lake]

 @Dawg53

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen.

I appreciate your efforts to try and resolve the issue. Try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
• Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Also, try the steps in the document -Carriage jam or E3 error If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping 

[Dawg53]

Hi, appreciate the response, but I had already tried your recommendation; I tried again and it still didn't help. I uninstalled everything (program data, Program x86, etc.), deleted all references to the printer, unplugged it from the computer, then restarted. Plugged it back in, Windows 10 recognized it, loaded everything and said it was connected and working, but no luck - still getting the unexpected config problem error message. Scanning works just fine, so I know the PC is talking to the printer.

This is very baffling, so my next step will be to **bleep** and see if they can come up with something that will fix this. Given I've tried everything that has been recommended pretty much everywhere, I'm not holding out a lot of hope here, which is a real shame. My wife really likes this printer, and to not having it work when all I did was give her a new, faster PC is very frustrating.

[Dawg53]

So, I just plugged it into my laptop and it works fine, therefore this is an issue with my new PC, not the printer, so I'll be contacting Microsoft/Dell now to see if they have a recommendation...

[Echo_Lake]

@Dawg53

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Have a nice day ahead.