HP Envy 5660 in Error State

[nouvelletpt]

I have an HP Envy 5660 that says it is in an error state and won't print. I have been pulling out my hair over this issue for four hours. Here is what I've tried: 

*Turning the printer off and back on

*Restarting my computer

*Making sure printer was plugged directly into the wall and not a surge protector

*Checking for driver updates

*Hard Reset as described in Rick1's post

*A second hard reset, as recommended by Rick1 (Why, though? This is dumb - if it doesn't work once, why would it work the second time?)

*Making sure printer was set to default

*Trying printing when printer wasn't set to default

*Restarting the printer spooler

*Made sure network sharing was on

*Using HP Print & Scan Doctor and following recommendations to uninstall and reinstall software.

*Actually did the above a few times throughout the day

*More restarting of my computer. All very exciting.

=>Internal test pages will occasionally print; pages from a pdf won't print.

How can I get my printer up and running again? Please help!

[The_Fossette]

@nouvelletpt,

Welcome to the HP Support Community!

Are you able to make a copy?

Meanwhile, I recommend you update the printer firmware following the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c02919168

If you continue facing the issue, then root uninstall the printer and then reinstall it and check.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[nouvelletpt]

Thank you for this suggestion. 

When I tried to run the firmware update, it would not let me select my printer because it said it was up-to-date.

I have already tried three times to uninstall and reinstall my printer.

Do you have any other suggestions?

[Raj1788]

@nouvelletpt,

Appreciate all your time and efforts, this could be a hardware issue.

I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!

[nouvelletpt]

Thank you for getting back to me. 

How am I supposed to contact HP support? I thought this was HP support??? Do you mean buying HP Care or something for additional options?