HP Envy 6000 blank printing

[Malvi2020]

Prints blank new cartridges three cleanings and alignments

[A_Gayathri]

Hi @Malvi2020,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 6000 printer is printing blank pages despite using new cartridges, cleaning the printheads, and performing alignments, here are steps to troubleshoot and potentially resolve the issue:

1. Verify Cartridge Authenticity

• Ensure the cartridges are genuine HP cartridges.
• Third-party or refilled cartridges may not work correctly.

2. Check Cartridge Installation

• Remove and reinstall the cartridges to ensure they are seated correctly.
• Inspect the contacts on the cartridges and inside the printer for any dust or damage.
• Clean the contacts with a lint-free cloth slightly dampened with distilled water.

3. Perform a Print Test

• Print a diagnostic page or quality report from the printer settings menu.
  • If the test page is blank: It indicates a printhead or ink delivery issue.
  • If the test page is fine: The issue may be software-related.

4. Check Ink Levels

• Use the printer's control panel or the HP Smart app to verify ink levels.
• Even new cartridges can sometimes have low or defective ink.

5. Perform an Extended Cleaning

• In the printer settings or HP Smart app, select the most intensive printhead cleaning option.
• Run the cleaning process up to 3 times if necessary.

6. Update or Reinstall the Printer Driver

• Go to the HP Support website and download the latest drivers for your printer model.
• Uninstall the existing drivers and reinstall them to ensure a clean setup.

7. Reset the Printer

• Disconnect the printer from power while it’s turned on.
• Wait for 60 seconds, then plug it back in and turn it on.

8. Examine Paper Settings

• Ensure that the paper size and type settings match the paper loaded in the tray.

9. Test with Another Computer

• If possible, try printing from a different computer or device to rule out software or communication issues.

10. Hard Reset or Firmware UpdateUpdate the firmware on an HP printer

• Check for firmware updates via the HP Smart app or the printer's control panel.
• Perform a hard reset by restoring factory settings.

Refer to this document: No black ink, wrong colors, other print quality issues
HP printer prints blank pages
 

I hope this helps. 

Take care and have a good day.

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