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‎06-06-2021 04:21 AM

HP Recommended
Product: Envy 6000 series
Operating System: Chrome OS

I bought this printer in March and it's been nothing but trouble. Very rarely does it print from my Toshiba Chromebook: my wife also has a Chromebook (Acer) and it seems to work.  We've compared printer settings and they are identical. The HP app (pretty useless too) says it's ready to print. It isn't. I've tried switching off/on the printer to no avail. Hours of frustration and very little success.  Any ideas welcome!

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1 person had the same question
1 REPLY 1

‎06-09-2021 06:18 AM

HP Recommended

@Chunkybob1

 

Welcome to the HP Support Community.

 

Please uninstall and reinstall the HP Print for Chrome App: https://support.hp.com/us-en/document/ish_2506940-1986942-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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