• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-30-2022 03:30 PM

HP Recommended
Operating System: macOS 12.0 Monterey

This is a newly purchased and installed printer.   I can get one or two prints out of it, and then it reports as being offline.  Printer has blue status light and wifi light on control panel as blue.  It is no longer accessible through the network to any windows or hp troubleshooting software.  On the printer itself, it will not respond to the control panel "i" button nor the off switch on the back of the printer.  The only way that I can clear it is to disconnect from power and reconnect.  But, it only operates for a few minutes before this happens again.  All software updates done and no other available through HP Smart app.

 

Others have reported this same issue.  Some people did nothing and it resolved itself, magically.  Others still reporting these random dropping of connection.  I've taken to turning it off when not using, however more times than not when I turn it back on it will not connect.  Serious flaws/programming issues/possible hardware issues with WIFI connection.  I would never have purchased this printer had I know it had this bug - Especially as it seems HP is doing nothing to fix.  Well, why would they.  This printer won't be on the market in the next few months, if not already gone/taken off their rotation, to be replaced by another make/model.

 

 

Category:
6 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.