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‎04-12-2022 10:14 AM

HP Recommended

My HP Envy goes Oflline for no apparent reason.  Have had it for a month.  Seems it has been a problem for HP for 2 years now.  I did not know this before purchase unfortunately.  Yes, the unplug and plug back in works but I feel I need to do this everytime I want to print.  And instructions online to update firm ware are not helpful.  The instructions to update firmware through HP Smart are incorrect.  I do not have the same info on my hp smart as what is stated in the HP Link to update firmware. Super Frustrating.  Anyone know the proper link to make sure I have the correct firmware?

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2 people had the same question
1 REPLY 1

‎04-20-2022 11:20 AM

HP Recommended

@Spalunkin

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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