HP Envy 6000 series no longer working and getting error UA_400_EB000U0410

[Jcbodyworks]

Printer worked great then stopped working. I have removed printer and tried to reinstall but keep getting error code  UA_400_EB000U0410 that prevents me from finishing setup. 

[Kuroi_Kenshi]

Hi @Jcbodyworks,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Error UA_400_EB000U0410 on HP Envy 6000 Series Printers!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection:

• Ensure that your printer is properly connected to your network or computer. If using Wi-Fi, verify that the printer is connected to the correct network.

Restart Printer and Computer:

• Power off your printer and computer. Wait a minute, then turn them back on to reset potential temporary glitches.

Re-download and Install Software:

• Visit the HP Support website to download the latest drivers and software for your HP Envy 6000 series printer.
• Ensure you remove any previously installed printer software before attempting to reinstall.

Disable Firewall/Antivirus Temporarily:

• Temporarily disable any firewall or antivirus programs that might be blocking the installation process.

Use HP Smart App:

• Download and use the HP Smart app, which can simplify the setup and configuration process. The app can be downloaded from the Microsoft Store, Apple App Store, or Google Play Store.

Check for Windows Updates:

• Ensure your operating system is up to date. Missing updates can sometimes interfere with hardware installations.

Reset Network Settings:

• If you're using a wireless connection, reset your network settings on the printer. This can often resolve connectivity issues. On the printer, restore network defaults from the network settings menu.

Conduct a Network Diagnostic:

• Run a diagnostic for your network connection to ensure stability and compatibility with your printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,