HP Envy 6010 all-in-one printer paper tray open or no paper

[Louise91]

Hello

I have an HP Envy 6010 All-in-One printer and it's not even a year old yet, but I'm struggling.

I want to print something, but keep getting the message: Paper tray open or no paper, even though there is paper and it's fully closed. 

I can't seem to get it to work, so please help me. What can I do? 

Have tried to turn off the printer and turn it on again.. not helping.

Please help.

[sandytechy20 · Accepted solution]

@Louise91

Welcome to the HP support community.

I understand that your printer is not picking up paper, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Clean the paper pick rollers

Clean the paper pick rollers on a printer where the paper tray is located on the bottom.

1. Turn off the printer.

2. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

3. Remove the paper stack from the input tray.

4. Lift the printer and place it on its side or back.

5. Pull out the paper tray, and then locate the gray paper pick rollers.

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Set the printer upright.

10. Reconnect the power cord, and then turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Here is the HP document for your reference:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.