bought a used (5 months old) HP Printer Envy 6020.
Connected with the HP Smart App on Windows 10. Now it says the printer is offline. And on the display the error message "E0" appears, apparently something to do with the cartridge. But the cartridge is original from HP. Also the printer does print off the current system status and there is no paper stuck anywhere...
Please help, tried already a thousand things to solve the issue but nothing works.
Print a "Printer Status Report", upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB. But before you must remove or delete the personal data and printer serial number on the printout.
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