HP Envy 6032 not working at all. No printing or scanning.

[Redjimjam]

Printed off Printer information Page it says printer is not enrolled in HP Instant Ink, but it is. Looked up manual online and it said Error code EO flashing is cartridge  error. Removed cartridges and cleaned contacts but with no effect . Cartridges are supplied by Instant Ink and were working up to yesterday. Lights flashing are the Info button, the E-O alternating and a yellow light on top right hand corner of printer. The main document exit slot is a solid yellow colour. Did try going through the virtual agent app but with no. Tried both wireless connection and USB cable. Have tried deleting drivers and downloading new from HP site to no effect, also deleted and reloaded HP Smart but again with no effect.

[Kumar0307]

@Redjimjam, Welcome to the HP Support Community! I’m here to help.

Install one ink cartridge at a time to identify the defective one. Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!