HP Envy 6032e showing error, "Cartridge or Account issue"

[JadeRed]

I have an HP 6032e, it has an error and the HP Smart app shows "Cartridge or Account issue". 

I have recently installed new cartridges which are genuine HP cartridges.

Can anyone help?

[Jerry_57]

Hi @JadeRed,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Envy 6032e printer is showing a "Cartridge or Account issue" message, even after installing new genuine HP cartridges. Here are some steps you can take to resolve the issue:
 

Check Cartridge Installation:
 

• Make sure the cartridges are installed correctly. Remove them and reinstall by ensuring each cartridge snaps into place securely.

Restart the Printer:
 

• Turn off your printer and unplug it from the power source. Wait for about a minute, then plug it back in and turn it on.

Update Printer Firmware:
 

• Ensure your printer has the latest firmware updates https://support.hp.com/us-en. Check for updates using the HP app or directly from the printer's settings menu.

Clean the Cartridges and Printer Contacts:
 

• Turn off the printer and unplug it. Gently clean the cartridge contacts and the corresponding contacts inside the printer with a lint-free cloth slightly moistened with distilled water.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support