HP Envy 6400 constantly going offline

[evans8773]

Hello all, i recently bought the HP Envy 6400 printer and after set up it was working fine for a few days. However it now keeps going offline every few print jobs and will only work again with a reboot. I have always had HP printers and this is the 1st time a printer had played up on me. Installed it with my iphone and added printer to my windows 11 pro pc.  Hopefully something stupidly easy to remedy. 

Cheers

[Raj_05]

Hi @evans8773,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It can be frustrating when your printer keeps going offline. Here are some steps you can take to troubleshoot and hopefully resolve the issue with your HP ENVY 4522 All-In-One Printer.

Check the Printer Connection:

• Ensure that the printer is properly connected to your Wi-Fi network. You may want to re-establish the wireless connection by going through the printer's wireless setup process.

Update Printer Firmware:

• Visit the HP support website and check for firmware updates for your printer model. Sometimes, firmware updates can address connectivity issues.

Restart Your Router:

• If your printer is connected wirelessly, try restarting your router. This can sometimes resolve communication problems between the printer and the network.

Check for Driver Updates:

• Ensure that you have the latest printer drivers installed on your Windows 11 PC. You can download the latest drivers from the HP website.

Restart Your PC:

• Sometimes, restarting your computer can help re-establish communication with the printer.

Printer Troubleshooter:

• In Windows 11, you can use the built-in printer troubleshooter to diagnose and fix printer problems. Search for "Troubleshoot" in the Windows search bar, select "Printer," and follow the on-screen instructions.

IP Address Assignment:

• If you have set a static IP address for your printer, make sure it's still valid and not conflicting with other devices on your network.

Check for Interference:

• Ensure that there are no physical obstructions or sources of interference (e.g., other electronic devices) near your printer or router.

Reinstall the Printer:

• If none of the above steps work, you can try uninstalling and reinstalling the printer on your Windows 11 PC.

Consider Wired Connection:

• If the problem continues, you might consider connecting your printer to your Windows 11 PC via a USB cable, at least temporarily, to see if it resolves the issue. This would rule out potential wireless communication problems.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[JRLBell]

The steps alone are probably correct, but not that helpful. More helpful would be to have instructions for many of these steps and even links to instruction pages.