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‎03-15-2022 02:03 PM - last edited on ‎03-17-2022 06:08 AM by Retired

HP Recommended
Product: HP ENVY 6432e All-in-One Printer
Operating System: Microsoft Windows 11

Two days ago I purchased a HP Envy 6400 all in one printer. I managed to get it all set up, working wirelessly and printed out a couple of sheets from my PC. I left it powered up. When I went to use it today and print a document from Word it failed. The printer status lights were pulsing a Blue colour, but the printer wifi indicator was off and it had a status of off line on the HP Smart app. So I turn the printer off and on again and now it will not start up at all. I have done all the obvious things:

checked fuse

change power cables

checked power socket

waited for 60 seconds between power cycles as recommended on online forums

 

Any ideas? 

Category:
2 people had the same question
1 REPLY 1

‎03-18-2022 11:55 AM

HP Recommended

@Lloyd59

 

Welcome to the HP support community.

 

I understand that your printer is not powering up, I am glad to assist you.

This seems to be a hardware issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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