HP Envy 6400 prints blank pages but when you push the "i" it prints a report?

[MYFIX]

The printer will print out a blank page but when I select "i" it does produce a report?

[Raj_05]

Hi @MYFIX,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6400 printer is printing blank pages during regular printing tasks but successfully prints a report when you press the "i" button, there could be a few potential issues to investigate.

Ink Cartridges:

• Check Ink Levels: Ensure that your ink cartridges are not empty or low. Sometimes, even if the cartridges are new, they can be defective.
• Reinstall Cartridges: Remove and reinstall the cartridges to ensure they are seated correctly.
• Clean the Cartridges: Use the printer's maintenance feature to clean the printhead. This can help clear any clogs.

Print Settings:

• Check Document Settings: Ensure that the documents you are trying to print are set to print in the correct format (e.g., not set to print blank pages).
• Print Preview: Check the print preview before printing to confirm that the content is displaying correctly.

Software Issues:

• Update Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Sometimes, outdated drivers can cause printing issues.
• Restart Printer and Computer: Restarting both your printer and computer can help clear any temporary issues.

Printer Firmware:

• Check for Firmware Updates: Make sure your printer's firmware is up to date. Visit the HP website for instructions on how to check and install any available updates.

Paper Type:

• Check Paper Quality: Ensure you are using the correct type and size of paper. Sometimes, certain paper types can cause printing issues.

Network Connection (if applicable):

• Wireless Connection: If you are printing over a wireless connection, ensure that your printer is connected to the same network as your device and that the connection is stable.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support