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‎07-31-2023 10:25 AM - last edited on ‎08-02-2023 05:52 PM by Retired

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

This printer has printed for a few years with no problem. Just recently the information light has been on solid yellow and HP Smart says it cannot print but with no additional information. Network information shows I'm connected to the internet.Printer information just shows cannot print. I tried to go to to my account on the www.support.hp.com with no success. And www.hpsmart.com told me to print a claim code but I can't print one out. I've restarted my computer and router. I tried to uninstall my printer from the HP Smart App. Nothing has worked to fix this problem. HP I need you to provide a fix for this.

1 REPLY 1

‎08-03-2023 02:57 PM

HP Recommended

Hi @cj0663 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing printer issues.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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