HP Envy 6455e will not print

[Mario240]

Own an HP Envy 6455e printer that will not print from my computer. When I send a print job, the printer feeds a blank sheet and makes noises like it's printing but sheet is blank. Printer will successfully print a Printer Information Report and a test page. Nothing else.

[zoey7886]

@Mario240, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy! 

We're thrilled to have the opportunity to assist you and provide a solution.  

This issue could be related to driver conflicts, print settings, or ink cartridge problems. Try the following steps:

1. Check Ink Levels and Cartridges

• Open HP Smart or the printer control panel to check ink levels.
• If the cartridges are low or empty, replace them.
• Remove and reinsert the cartridges to ensure proper contact.

2. Run Printhead Cleaning

• On the HP Smart app or printer settings, look for the "Printhead Cleaning" option and run it.
• Print a test page again to see if it improves.

3. Verify Printer is Set as Default

• Go to Control Panel > Devices and Printers.
• Right-click on HP Envy 6455e and select Set as Default Printer.

4. Update or Reinstall Drivers

• Visit HP's Support Page and download the latest drivers.
• Uninstall the printer from Device Manager and reinstall it.

5. Check Paper and Print Settings

• Ensure you are printing on the correct paper type.
• In the print settings, verify the correct paper size, type, and quality are selected.

6. Try Printing from a Different App

• Attempt printing from Notepad or WordPad to check if the issue is specific to a program.

7. Use HP Print and Scan Doctor

• Download HP Print and Scan Doctor from HP website.
• Run the diagnostic tool to detect and fix issues automatically.  

I hope it helps!

Take care, and have an amazing day!  

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Regards,