HP Envy 7134 Reinstall cartridge error message

[suzyb2]

HP Envy 7134 - Reinstall cartridge error message

The message advising me to reinstall the indicated (black) cartridge keeps popping up on my printer screen. It has been happening for a few months now and is intermittent, but does keep recurring and I would like to fix it. Occasionally, halfway through printing I get a blue screen with the error code C4EB9024.

I have removed and reinstalled the cartridges to no avail.

I have searched this forum and followed the advice to remove both cartridges an perform a hard restart, but again, this hasn't solved the problem.

I subscribe to HP Instant Ink, but my ink levels are both showing as good. Maybe it's a faulty black cartridge - although it isn't new - any ideas?

[Echo_Lake · Accepted solution]

@suzyb2

Welcome to the HP Support Community!

I'd like to help.

• Which ink cartridge is indicated on the error?

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue 
 

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the colour in and try printing 
• then remove the colour ink and, insert the black  in and try printing 

Try the steps in the document -Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[suzyb2]

The steps suggested enabled me to print in single cartridge mode, but the black cartridge would reinstall. I've received a replacement black cartridge which I've installed without problem and it seems to be working fine now. Many thanks!

[Echo_Lake]

@suzyb2

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day!

[Screen1985]

What did you do to receive the black cartridge replacement?

I'm having the same problem with the black cartridge received from HP Instant ink.