HP Envy 7155 printing issues

[markmgm]

I had no problem for the last few months printing from the photo try now it wines and then it picks the 8x10 tray and prints the photo on this paper. If I remove the 8x10 it says no paper. I tried to reboot and power cycle but it does not fix the problem the firmware is updated.

[atharva_gp]

@markmgm,

Thanks for reaching out to the HP Support community!

• From which application are you trying to print?

Let's try these steps:

Step 1: Change the paper setting on the Printer

• Open the paper tray and close the tray. You would get a Prompt to change the paper settings on the printer.

          

• Change the settings as required and touch 'OK'
• Try to print again

You may also try using the HP Smart app, that gives an option to select the paper tray before printing.

Using the HP Smart App (Android, Apple iOS)

Using the HP Smart App (Mac)

Using the HP Smart App (Windows 10)

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[markmgm]

The printer shows photo paper. It appears to me that the feeder is not sensing the paper. I hear two or three feeds attempts but then tries the 8x10 tray

[atharva_gp]

@markmgm,

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Try to print again
• If the issue persists, proceed to the next step

Step 2: Clean the paper tray rollers

Clean the paper tray rollers underneath the printer.

• Carefully lift the printer and set it on its side.

• While supporting the printer with one hand, pull the paper tray open to expose the paper rollers underneath the printer

          

• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

• Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

• Allow the rollers to dry completely (approximately 10 minutes).

• Close the paper tray, and then set the printer upright.

• Try to print. If the error persists, continue to the next step.

Step 3: Clean the paper feed rollers from inside the ink cartridge access area.

• Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

• Turn off the printer, and then disconnect the power cord.

• Open the ink cartridge access door.

• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

• Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

         

• Allow the rollers to dry completely (approximately 10 minutes).

• Close the ink cartridge access door.

• Reconnect the power cord to the rear of the printer, and then turn on the printer.

• Try to print. If the error persists, continue to the next step.

Step 4: Clean the duplexing rollers

• Clean the rollers behind the ink access area of the printer.

• Turn off the printer, and then disconnect the power cord.

• Open the ink cartridge access door.

• Pull out the paper path cover.

  

• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

• Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

  

• Allow the rollers to dry completely (approximately 10 minutes).

• Insert the paper path cover back into the printer.

• Close the ink cartridge access door.

• Reconnect the power cord to the rear of the printer, and then turn on the printer.

• Try to print.

Let me know what happens.

Cheers!

[markmgm]

No still not working 

[atharva_gp]

@markmgm,

Remove all the letter size papers from the printer.

Load only photo paper and try printing.

If the issue persists, then it could an issue with the printer hardware.

I would request you to contact our HP Support Team for service/replacement/upgrade options.

Click on this Link to contact HP.

Cheers!

[markmgm]

I did that I believe it is a hardware problem