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HP Envy 7155 - printing very slowly, if at all

HP Recommended
HP Envy 7155 all-in-one
macOS 10.15 Catalina

Within the past few days my printer has started to be very slow when it tries to print. No matter what I do - and I've read everything on the HP site, including reinstalling the driver - the printing process bogs down for minutes. The printer may show a percentage complete (e.g. 11%) and then it just stops. Several minutes later it may complete the job, OR NOT!!!

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HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @Noah12,

 

I'd like to help!

  1.  What's the application you are trying to print from? Have you tried printing from a different application or devices? 
  2. Is there an antivirus software installed on your Mac?

Try the below suggestions-

 

Reset the printer

Resetting the printer can resolve slow printing issues.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

Try to print. If the issue persists, continue to the next step.

 

 Check the print driver settings

Check the print driver settings. Selecting certain paper types or printing in Best or Maximum DPI quality can slow print speeds. Print with plain paper in Normal or Draft quality for faster print speeds.

  1. On your Mac, open the photo or document you want to print.

  2. Open the photo or document you want to print, click File, and then click Print. For the Photos app, click the Print button at the bottom of the window.

    The print settings window opens.

  3. Make sure your printer is selected.

  4. If you do not see options on the Print dialog box, click Show Details.

  5. Click the unnamed menu at the center of the window, click Paper Type/Quality or Media & Quality, and then select Normal or Draft from the Quality or Print Quality menu or slider.

    Image: Quality options

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

You may refer to -Slow Printing (Mac)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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HP Recommended

It doesn't seem to matter which app I use, the slowness persists across all of them and also even if I'm trying to print a web page or pdf.

I've done the reset process you describe - twice in fact.

Am printing in normal or draft, always do.

As far as I can tell, the firmware is current.

 

Thanks,

P.S. This only started happening a few weeks ago.

 

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HP Recommended

Hi,

This would likely occur due to any network issue.

 

Please restart your router too by unplugging its power for a moment, allow it several minutes to start till the internet connection returns, then restart the printer too, allow it a moment to connect till the blue wireless light is solid, and try printing again.

 

May you see any difference?



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