HP Envy 7155 stuck on startup screen

[vickit28]

My printer is stuck at the first bootup screen.  The first out of 7 blue dots is selected and the progress bar reached the end and stopped there.  Printer appears to be offline in the HP Smart software.  I have tried unplugging, waiting and restarting and it is still stuck. There is no way to check the firmware as it has not finished rebooting. I cannot do a hard reset for the same reason. It appears that there are several people with this same issue and I have not seen any resolution to this problem.

[A_Gayathri]

Hi @vickit28,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Photo 7155 All-In-One Printer is encountering a common boot-up issue. Given that several users have reported similar problems, here are a few steps you can try to resolve it:

Step 1: Power Cycle the Printer

1. Turn off the printer by pressing the power button.
2. Unplug the printer from the power source.
3. Wait for at least 60 seconds.
4. Plug the printer back in and turn it on.

Step 2: Perform a Partial Reset

A partial reset can sometimes resolve boot issues.

1. Turn off the printer and unplug the power cord.
2. Press and hold the power button for about 30 seconds.
3. While holding the power button, plug the power cord back in.
4. Continue holding the power button for another 10-15 seconds, then release it.

Step 3: Use HP Print and Scan Doctor (if you have access to a Windows PC) HP Print and Scan Doctor

Although you are using macOS, if you have access to a Windows PC, you can try using the HP Print and Scan Doctor.

1. Download and install HP Print and Scan Doctor on the Windows PC.
2. Connect the printer to the Windows PC via USB.
3. Run HP Print and Scan Doctor and follow the on-screen instructions to diagnose and fix the issue.

Step 4: Check for Firmware Update (if the printer becomes responsive)  Update the firmware on an HP printer

If the printer becomes responsive after any of the above steps, check for firmware updates.

1. Open HP Smart or HP Utility on your Mac.
2. Go to Printer Settings and look for Firmware Update.
3. Follow the on-screen instructions to update the firmware.

Additional Community Solutions

Sometimes, user forums and community pages can have insights and unofficial solutions. You mentioned that other users are experiencing the same issue, so checking forums like the HP Support Community might provide more specific guidance or temporary workarounds.

Factory Reset (if the printer becomes responsive)

If your printer becomes responsive and you can access the settings:

1. Go to Setup > Printer Maintenance > Restore.
2. Select Restore Factory Defaults.

This will reset the printer to its original settings, which might resolve the issue.

Refer to this document: HP ENVY Photo 7155 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[vickit28]

Thanks for trying to help.  I have tried the first two options and the printer will still not boot up. I do not have access to a windows computer. I have already gone through the forums and unfortunately there does not appear to be any solutions to this issue. This is very disappointing.

Vickit28

[vickit28]

Thanks for trying to help.  I have tried the first two options and the printer will still not boot up. I do not have access to a windows computer. I have already gone through the forums and unfortunately there does not appear to be any solutions to this issue. This is very disappointing.

Vickit28

[A_Gayathri]

Hi @vickit28,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Megeva]

The Solutions did not work. What can we do now?

[Megeva]

Why is the information so private that someone has to click on an envelope? Why can’t we all have the same information how to solve this ridiculous problem?

[vickit28]

I’m buying a new printer, not an HP.