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‎08-28-2024 01:16 PM

HP Recommended
Product: HP ENVY Inspire 7220e All-in-One Printer

Hi! I just wanted to say I am really impressed that when the printer suddenly rejected original HP cartridge, HP support after several attempts to resolve the problem suggested me I should buy a new HP printer. Fool me once HP.

1 REPLY 1

‎08-31-2024 05:19 AM

HP Recommended

Hi @Mm2999,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the cartridge error.

 

Try updating the firmware. Click here

 

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer itself. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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