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HP Recommended
HP Recommended
A warm welcome to HP Support Community!
Is the printer and Mac connected to your home WiFi?
The wireless light on the printer, is it steady or blinking?
Could you perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.
The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can access the menu by clicking the 
Wireless icon on your Mac, if possible post a screen shot of the wireless status menu.
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Hi Senan,
Printer and Mac are connected to my home WiFi.
The wireless light is on and is steady.
Attached is the wireless status menu.
The Ping Report just finished. How do you want it? Copy and Paste?
Thanks!
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HP Recommended
It looks like the ping test failed. Let's reset the printer network settings and re-connect it back to your home WiFi. Here is how to do it:
1.) Unplug your modem/router and leave it powered off.
2.) Restart your printer, from the printer control panel, touch "Setup". Touch "Network Setup", touch "Restore Network Settings" and touch Yes.
3.) Power off your printer
4.) Reconnect your modem/router and wait for it to re-establish its internet connection.
5.) Power on your printer.
6.) On the printer control panel, touch the Wireless icon 
. Touch the Settings icon 
, touch Wireless Settings.
7.) Touch Wireless Setup Wizard, touch the name of your network, and then follow the instructions to connect the printer to your home WiFi.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
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Hi Senan,
I followed your instructions and the printer did indeed connect to my home network.
However, when I went to print it still could not find the printer. At one point, however, I was able to scan.
I'm attaching some screen shots of the dialog boxes.
What do I do now?
Thanks!
Wendy
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HP Recommended
I can see that there are multiple HP Envy 7640 printers on your Mac. Let's remove the existing printer driver and then setup the printer with Apple AirPrint:
Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign 
to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign 
, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6.) Try to print.
Keep me posted!
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