HP Envy 7640 error on scanning “the printer could not connect to Web Services.

[MarioMcCash]

When trying to scan anything, I get this error message: “The printer could not connect to Web Services. The server might be busy or temporarily unavailable. Try again later.”

it’s been like for several days now. “Later” means indefinitely so it seems. 

Already tried several troubleshooting steps including rebooting the printer, PC & router. I have Xfinity from Comcast.  Please HELP!!!

[Jay_G24]

Hi @MarioMcCash,

I'd like to help!

1.) Are you trying to perform a scan to email from the printer's control panel or from your computer?

2.) Who is the Email provider?

3.) Is your Email account configured in the mail account?

4.) Is your printer connected to the Web-Services?

5.) Are you able to log in via web mail? Make sure you don’t use autofill password in the web browser?

6.) Is there a 2-factor authentication setup?

7.) Did you recently change the password?

Meanwhile, try and reconfigure the scan to email feature

For instructions, refer -How to Scan to Email

Note-The product in the time might be different but the steps remain the same to set up scan to email

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping