HP Envy 7640 photo tray blocked

[LeeRo]

Photo Tray Blocked

Product: Envy 7640

Operating System: MacOS High Sierra 10.13

All the sudden I have an error message stating "The Photo Tray Blocked. Please adjust tray and try again".  Printed fine in the morning -- message showed up in the afternoon.   Now I cannot print or copy.

I have aligned tray (which is didn't need), restarted several times like other posts say, unplugged completely, taken out the out put tray, tried to download new firmware (said there wasn't any) and downloaded new install software and gone through that again.  The printer Will Not Print and still gives the error message regardless of whether or not the output tray is installed.      Beyond Frustrated.      Please help.

[TEJ1602]

@LeeRo, Welcome to HP Support Community!

If you have already performed all the troubleshooting steps from this document, I am afraid it could be a hardware issue.

You can try our other support options for further assistance. Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

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