HP Envy 7640 won't pick up paper in main tray

[mantracker]

Laptop connects to printer and printer get error message that empty paper tray. I have reloaded paper of different amounts and it still won't pick up.

[Betty0610 · Accepted solution]

@mantracker

Welcome to the HP Support Community.

Are you able to copy?

Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.

Gather these materials:

• Long, lint-free cotton swabs

• A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

• Distilled, filtered, or bottled water (tap water might damage the printer)

Step 1: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

1. Remove any paper in the printer before you clean the rollers.

2. Press the Power button to turn off the printer, if it is not off already.

3. Disconnect the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Open the cartridge access door.

   Figure : Open the cartridge access door

   

5. Locate the paper path cover, grasp the handle, and then lift up to remove it.

   Figure : Remove the paper path cover

   

6. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

7. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers in the paper path access area

   

8. Replace the paper path cover, and then close the cartridge access door.

   Figure : Close the cartridge access door

   

9. Gently turn the printer onto its right side, and then pull open the input tray so that you can access its underside.

   Figure : Turn the printer onto its right side

   

10. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

11. Clean the rollers in the gap behind the input tray. Make sure that none of the rollers are not missing, that they turn easily, and that they are springy when you press them.

    Figure : Clean the rollers behind the input tray

    

12. Before you turn the printer over to its normal position, continue to the next step to clean the paper pick rollers.

Step 2: Clean the paper pick rollers

Follow these steps to clean the paper pick rollers.

1. Make sure that the printer is turned off, the power cord is disconnected, and the printer is turned onto its right side with the input tray open.

2. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

3. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the paper pick rollers

   

4. Make sure that the rollers turn easily when you press them.

5. Allow the rollers to dry for 10 to 15 minutes.

6. Turn the printer over to its normal position.

7. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

Step 3: Clean the ADF rollers and the separator pad (optional)

If you are trying to copy or fax a document, and the document does not feed into the Automatic Document Feeder (ADF), clean the ADF rollers and the separator pad. If you are not using the ADF, continue to the next step.

1. Turn off the printer.

2. Lift the ADF cover.

   

3. Pull down the ADF mechanism to access the rollers and separator pad.

   

4. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   

6. Allow the rollers to dry for 10 to 15 minutes.

7. Close the ADF cover.

   

8. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Step 4: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0437...

Let me know if this helps.

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Thanks!

Have a great day!