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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Envy 7640 won't print photos from the photo tray

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11-05-2016 08:34 PM
I bought an HP Envy 7640 today, 11/5/2016. It will NOT print photos from the photo tray. The printer has paper in both trays, but keeps taking the 8 1/2 x 11 paper instead of the photo paper. I am using the default app for viewing photos (Microsoft Office 2010) and have tried selecting both the index card 4x6in. and the 4x6/10x15 cm sizes. The end result is the same, a picture printed in the middle of the plain paper. I've searched the forums and found two related threads. Since I just installed the printer today, I didn't figure there would be any newer drivers in the latest hour, so I ended up downloading the "HP Print and Scan Doctor." It found a "Port Match Issue" and fixed it, but when I printed another picture, it was still on plain paper. If I remove the plain paper and only leave in the photo paper, the printer throws a fit and says it is out of paper. Any ideas? I'm not a newbie, but in over 20 years of using HP products, this is the first time I have had to fill out an issue for a board. (And with the Instant Ink program, this is starting to rack up my print count without a single success.)
Solved! Go to Solution.
Accepted Solutions
11-05-2016 09:03 PM
RESOLVED - From the photo, once you select the printer & paper, you have to go into the OPTIONS, then printer properties, then go to the Paper/Quality tab, then to the Paper Source and manually select the specific tray (Main Tray/Photo Tray). Sheesh, shouldn't that be automatic once you select the paper size?
11-05-2016 08:48 PM
Did you select the correct printing shortcut in the Printing Preferences?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
11-05-2016 09:03 PM
RESOLVED - From the photo, once you select the printer & paper, you have to go into the OPTIONS, then printer properties, then go to the Paper/Quality tab, then to the Paper Source and manually select the specific tray (Main Tray/Photo Tray). Sheesh, shouldn't that be automatic once you select the paper size?