HP Envy 7654 not responding to Mac

[Kate2775]

My printer wasn't responding and Mac said it couldn't connect to printer.  I have reset printer settings and tried to add it back in but it's not working.  Printer name didn't come up in pop up screen.  Help!

[Kumar0307]

@Kate2775

Welcome to the HP Support Community!

• Which version of macOS are you using?
• Make sure the printer and the MAC are connected to the same wireless network. This printer supports only 2.4GHz network.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Step 1: Perform a PING test

1. Obtain the IP address of the printer by clicking on the Wireless icon   on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost

5. 

   Note: There should be 0% packet loss.

Step 2: Update the printer firmware

Click here to know different methods of updating printer firmware.

Step 3: Add the printer using AirPrint driver

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

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