HP Envy 7800 will not print photos

[Granny3-4]

I have owned HP ENVY 7800 since June 2019 and had been a subscriber of Instant Ink up until 4-17-2024. I cancelled the subscription and began purchasing ink directly from HP.com - the HP ENVY hasn’t been the most reliable printer I’ve ever owned and at this point, it will print copies for me, but it WILL NOT EVERRRRRR print any photos for me anymore. Not 4x6, not 5x7, not 8x10 sizes. 80-90% of my printing is just photographs!! So, I’m genuinely verrrrry frustrated & disappointed by now. 

If I allow myself to think like a paranoid freak, I would wonder if I’m being “punished” for cancelling my Instant Ink subscription 5 months ago, but I refuse to “go there”…however,  the printer has been saying that I HAVE TO USE HP PHOTO PAPER!! It has tried to coerce me to use HP photo paper for the past 5 years, but I’ve always been able to print on Kodak, Epson annnnnd HP photo paper. So, my question is: In your personal experience & in your opinion, shall I cut my losses now and say “Bah-Bye!” to HP altogether and search for a better printer made by a more reliable brand?  

[Dragon-Fur]

@Granny3-4 

Welcome to the HP English Community --

You must, of course, do what you think best.  We do not judge which products people use.

We support HP products -- there are Communities for other printer makers, too.

If you are referring to a message similar to "HP Color-Loc Paper", the words are an advertisement to remind you that the printer likes HP paper.  The printer will (should) use any high-quality photo paper in an appropriate paper size and print surface (glossy).

The printer is not aware of whether it is subscribed to an ink service.

The printer is not more sensitive to paper brands because it was subscribed to an ink service.

Subscription ink is packaged for the service, the ink formula is not strange or different from regular HP ink.

OK...

There are a couple of places where paper size and type must be in agreement:

• Printer - using Printer Control Panel or the Embedded Web Server (EWS).
• Print Job Settings -- the exact setups vary by app or software; the goal is the same.

Likely you have seen the rest of this before -- consider the following review and "Just in Case".

Start

Make sure the printer is ready to do its best work.

The document includes cleaning instructions and how to reset the printer (Step 4) --

The Reset can clear odd issues that suddenly crop up and do not respond to the usual solutions.

HP ENVY 6200, 7100, 7800 Printers - A 'Paper Jam' Error Displays

Next...

======================================

Printer - Tray and Paper

Right after the paper is loaded -- or the drawer is opened and closed -- look for a message on the Printer Control Panel asking that you verify or modify the paper size / type

 User Guide – HP Envy 7800 Series

Load Paper - Starting on Page 18

OR

Use the Embedded Web Server (EWS) at any time to view and / or adjust the Tray and Paper settings.

Notes

EWS is available in HP Smart - Windows or Mobile --

Windows >> Printer Settings > Section Settings > Advanced Settings

Mobile >> Printer Settings > Section Advanced > Advanced Settings

If the app won't open the EWS (Advanced Settings) web page, use your browser.

True - EWS only works on your local network.

Example - HP Smart - Windows - Menu

HP_Smart_Win_HP+_Print_Anywhere_5

Example - HP Smart - Mobile - Menu

HP_Smart_Mobile_Printer_Settings_2

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_4

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Print Job - Configuration

Note

HP Smart can also be set to Scan and then IMPORT to open and optionally edit the photo before print (or share).

Sample - HP Smart - Windows - Scan > Scan or Import photo - Optionally Edit > Print / Save / Share

HP_Smart_Win_Scan_Photo_Save_3

Sample - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

Sample - HP Smart - Windows - Simple Photo Print - Smaller Print on Full Size Paper

HP_Smart_Win_Simple_Photo_Print_Letter_4x6_2

Sample - HP Smart - Mobile - Print Photo

HP_Smart_Mobile_iOS_Photo_Print_Options_Color_3

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Photo 7800 All-in-One Printer series  

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People who own, use, and support HP devices.

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