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Solved!

HP Envy 7858 ink cartridge failed all of a sudden

HP Recommended
Envy 7858 + Black Ink 64/303
Microsoft Windows 10 (64-bit)

I have subscribed to HP Instant Ink service and has been using their (64/303) Black and Tri-color ink cartridges that were sent to me for half a year.  The ink level for both the black and the tri-color has been at least half way and were printing fine. Today, after printing two pages of black & white, the printer all of a sudden issue the Cartridge Problem error, saying to "Remove and reinstall the indicated (black color) cartridge, making sure it is correctly installed".   I did that a few times but the error still comes back.  I then went to HP support page, followed the direction to power off the printer for 60 seconds, cleaned the cartridge contacts and the carriage contacts in the printer, reboot, but the error still comes back.  Since I am on HP Instant Ink, I don't have another new black cartridge to test, wonder how I can get a replacement black cartridge from HP.  Thanks.

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HP Support Agent
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HP Recommended

Hi @skymobile,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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