HP Envy 7858 menu is stuck on HP screen during start up. I have tried everything with no luck.

[Deetothree]

Printer HP Envy Photo 7858 screen won't come up completely start up.  I have used the HP diagnostics, unplugged overnight, deleted and reinstalled, but still comes back to the start up HP screen but won't go passed that screen.  

[Jay_G24]

Hi @Deetothree,

I'd like to help!

I understand the printer is stuck on initialization scree

 
Try the below suggestions -

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Deetothree]

Thank you for responding to my issue.  HP doctor doesn't recognize my printer.  I have unplugged and tried to reset the printer that way but when I plug it back in I am still at the HP screen with one dot.  The printer will not turn off at all.  I am so frustrated and have spent entirely too much time this week trying to correct the issue.  I am at a loss as to what to do.  I noticed on the community one other user spent $20 for technical support but wasn't able to reach anyone for help.  That was going to be my next approach but why would I spend the money and not get the help I need?  I haven't been entirely satisfied with the print quality either.  I've had other HP printers and PC's and have been very happy with them, this printer not so much.  

[Jay_G24]

I understand your frustration.

But, this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day!

[Deetothree]

I don't see an envelope only post, check mark or thumbs up, none of which I can click on.

[Jay_G24]

I have sent you a private message, please check.

Hope this helps!

Keep me posted