HP Envy 7858 stuck on load screen

[IndyCamargo]

My printer is stuck on the loading screen, showing the HP logo and one dot filled in. 

Unplugging the printer, and other cords, for several minutes and plugging it back in has not changed anything.  From reviewing other posts, I believe I may need instructions to try a full reset of the printer. 

Thanks

[Nal_NR]

Hi @IndyCamargo,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP ENVY Photo 7155 All-In-One Printer is stuck on the initialization screen. Check if you can bypass this to access the home screen of the printer.

If yes, let us try this: Go to Setup > Tools > Restore to factory defaults

Note: You will have to reconnect the printer to the wireless network after the reset

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check for any jams inside the printer and make sure the carriage is moving freely.

I have a few recommendations 

• Remove the ink cartridges from the printer. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip. Wait at least 60 seconds. Plug the power cord back into the wall outlet.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[IndyCamargo]

Hello,

First, as the subject of this thread says, the printer is an HP ENVY 7858, not a 7155.

I cannot bypass the initial screen, since the printer is stuck on the initialization screen.

I unplugged the power cable and held the power button down for 10-15 seconds and released it. 

I powered it on and it is still stuck on the initialization screen.

I checked for any jams inside the printer and made sure the carriage is moving freely.

I've tried taking the ink cartridge out and pulling the plug while the printer is on. 

I waited at least 60 seconds and plugged it back.

It did not work. It is still stuck.

Is there another way to factory reset the printer?

Thanks,

Indy

[Nal_NR]

Hi @IndyCamargo,

Thanks for replying. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[IndyCamargo]

@Elohi_NR, I have not received any private messages yet.

Indy

[IndyCamargo]

@Elohi_NR, I am still waiting for the private message....

[MS158-]

I have the same issue with my HP 7858.  Have you received a solution. 

Thx