HP Envy 7858 stuck on load screen

[LTG819]

HP Envy 7858  is stuck on  the loading screen. Prior to this happening, the printer was functioning normally. I have tried unplugging and reconnecting and pressing the start button continuously. Are there other options to resolve this issue? I have had this printer 2 years.

[Nal_NR]

Hi @LTG819,

Welcome to the HP Support Community

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LTG819]

This the semi reset did not work since the printer won't go past the loading screen.

[Nal_NR]

Hi @LTG819,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[katlady73]

Please send this information to me.

[Eyebirdy]

Was this ever resolved. 
have the same issue with the same exact attempts and age of original poster. 

[Twood3]

I am having the same problem. 

[Maggie1485]

may I also receive those instructions? my printer is hp envy 7858 and also is stuck on loading screen

[jenwg]

I have the same problem with the same printer HP envy 7858. Please send instructions. Have done the reset and nothing. Still stuck.

[HEATHEN_RTR]

I need help with this same thing. I have already tried what is suggested and still not working