HP Envy Inspire printer Unable to print because of account issue

[Mel2110]

When I plug in my printer, I receive a massage that says."A problem has occurred with your HP account and you will be unable to print until the issue is resolved" When I go to my account there are no issuses and I cant talk to a person. Very annoying. 

[Sneha_01]

Hi @Mel2110,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like a frustrating situation! Here are a few steps you can try to resolve the issue with your HP Envy Inspire printer:

Check Your HP Account: Ensure that your HP account is active and that there are no issues or pending actions, like email verification. Double-check that your account information is up-to-date and that any subscription or service fees are current.

Sign Out and Sign In Again: Sometimes, signing out of your HP account on your printer and then signing back in can resolve account-related issues. You can do this through the printer’s control panel or the HP Smart app.

Update Printer Firmware: Ensure that your printer’s firmware is up-to-date. You can usually check for updates through the HP Smart app or the printer’s web interface.

HP Smart App Troubleshooting: If you’re using the HP Smart app, try uninstalling and reinstalling it. Sometimes, app-related issues can cause problems with account syncing.

Re-add Printer: Remove your printer from the HP Smart app or your computer’s printer list and then add it back. This can help reestablish the connection and sync with your account.

Reset Printer: Perform a factory reset on your printer. This can help resolve any software glitches. Refer to your printer’s manual for instructions on how to perform a reset.

Check Internet Connection: Ensure your printer is connected to the internet. A weak or unstable connection can sometimes cause account-related issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support