HP Envy Photo 6220 won't start up

[HanneV]

I bought my printer a year ago. Happy about it, except sometimes in starting up, it just stops.

Normally, with putting the power on and off, the problem is solved.

But now, it won't start up, no matter what i do. It always stops at the same place, since day 1 I bought the device.
(I've inserted a photo of the screen)

So: it has nothing to do with the computer. It's just the printer. 
HP-website says I have no guarantee, but I'm sure I have (I bought the device a year ago in belgium, so i have 2 years guarantee, but with the corona-pandemic I can't bring it back to the store).

Anyone any tips? 

[Betty0610]

@HanneV

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!