HP Envy Photo 6230 - Unable to print on photo paper

[BUdda1975]

I have recently started to print some photo (6" x 4") on my printer but it keeps saying that there is no paper in teh try, which is incorrect.  Some occasions the paper does get through but just gets jammed.  I have run a diagnostic checks and these are up to date but this still does not work.  The whole idea of me purchasing a HP Photo printer was to print pictures but this is provising difficult/challenging.  I note others have had similar problems but can't seem to find anything that works.  In addition I am on HP Instand Ink and each tiem I try seems to count as one print.  Should I take the printer back to Argos where I purchased this 5 months ago for a refund?

[jabzi]

Hello,

Please click   https://support.hp.com/ie-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1648... to access the steps that should resolve the issue .

[BUdda1975]

Thanks for the response, I have tried these to no avail. I also find it strange that you should have to go through these steps on a new printer, especially when the (my) printer is an Envy Photo type.

[jabzi]

Hello Budda1975, 

Could you try the below steps... 

1. While the printer is ON, remove all the paper sheets from the main tray and the phone tray.
2. Load Photo paper in dedicated Photo tray and then push it in.
3. There will be a message on the printer display about the paper detection. 
4. If there is no paper detection message, then unplug the power cord from back of the printer .
5. Wait for 30 seconds and then plug in the power cord .
6. Wait untill the printer is idle and then try printing a photo.

[BUdda1975]

I’ll try that later and report back.

[BUdda1975]

Hi, I have now tried as you suggest but that does not work, I still get the same message saying load paper.