HP Envy Photo 6252 Printer won't go past initial step up error with ink cartridges

[kchaloux]

I just got my HP ENVY Photo 6252 printer. Tried setting it up. I'm pretty tec savy and wasn't concerned at all. It keeps showing that I need to use the setup cartridges and it won't print. I've done all the trouble shooting that I could research and find. I even got new cartridges out and tried those. But I'm still showing the same error. I am connected to my computer and it will scan but will not attempt to print due to this error. HELP! Anyone have any idea how to bypass this?

[KrazyToad]

@kchaloux

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

Did you receive the Setup Cartridges along with the printer?

Did you use the Setup Cartridges to setup the printer?

If you do not have the setup cartridges, we can try changing some settings which will enable you to use regular cartridges 

Since these steps are specific to your printer, I have sent you a private message with the instructions

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you and have a great weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[kchaloux]

Thank you for offering help,  but my printer does not have those settings in the menu bar that you suggested. 

It's a HP Envy Photo 6252 

It is found with the software on my computer.... will scan.. will actually print a diagnostic page... but when I press print it shows " use setup ink cartridges." Says that also right when I turn it on.  

[KrazyToad]

@kchaloux

Thanks for keeping me posted

If we are unable to bypass the setup cartridges error, you will need the setup cartridges to complete the setup

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thak you