HP Envy Photo 7134 Cartridge Problem

[Gnomez]

I have just had to insert my first delivery of instant ink cartridges after the demo ones ran out.

I am getting an error message, "Cartridge Problem", about the tri-colour cartridge stating "Remove and reinstall the indicated cartridge, making sure it is correctly installed."

I have removed and reinstalled the tri-colour several times, but still have the error.  I have also tried turning off power and disconnecting power cable for 60 seconds, and also cleaning the cartridge with a clean lint free cloth.  Neither of these have had any effect, I still get the error.

Any suggestions on how I fix this, please?

Thanks.

[TEJ1602]

@Gnomez, Welcome to HP Support Community!

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