HP Envy Photo 7155 frozen screen

[Protege]

Hi.  My HP Envy Photo 7155 stuck in frozen screen - when I plug it in, it turns on and shows a loading screen and just stays there.  The button on the printer is useless and does not turn it off or reset it.  I have tried the following:

- Unplugging and waiting five minutes (and ten minutes, and overnight) and plugging back in

- Unplugging, pressing the button for 15 seconds waiting 5 minutes and plugging back in

- Removing and reinstalling ink cartridges (with printer both on and off)

- Plugging into a different outlet

- Scan with HP Print and Scan Doctor 5.7.4

- Resetting my router

Any help is greatly appreciated. Thanks!

[Raj_05]

Hi @Protege,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you've tried several troubleshooting steps already, but your HP ENVY Photo 7155 printer is still stuck on a frozen screen. Here are a few more steps you can try to resolve this issue.

Hard Reset: Sometimes, a hard reset can help. Unplug the power cord from the back of the printer and then from the wall outlet. Wait for about a minute, and then plug it back in.

Firmware Update: Visit the HP website and check if there's a firmware update available for your printer. Sometimes, updating the firmware can fix software-related issues.

Factory Reset: If the printer is still stuck, you can try a factory reset. Keep in mind that this will erase your printer's settings, so you'll need to set it up again.

• With the printer on, unplug the power cord from the back.
• Wait for a minute or two, then plug it back in while holding down the "Cancel" button.
• Keep holding the "Cancel" button for about 10-15 seconds and then release it.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[rtrtryyr]

What is the cancel button?  I have a house icon, ? or Arrow in a circle?

[Raj_05]

Hi @Protege,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support