HP Envy Photo 7155 won't boot - stuck at boot up screen

[njames518]

My printer is stuck at the HP Boot up screen. It is on the first of seven dots but won't complete the bootup.

[Kuroi_Kenshi]

Hi @njames518,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer being stuck at the boot-up screen!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Power Reset:

• Disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Try turning on the printer and see if it completes the boot-up process.

Check for Loose Connections:

• Ensure all cables connected to the printer are secure and properly seated.
• Verify that there are no loose or damaged cables.

Remove Any Installed Cartridges:

• Open the ink cartridge access door.
• Remove all ink cartridges and close the access door.
• Try rebooting the printer without the cartridges installed.

Check for Firmware Updates:

• If you manage to get the printer working momentarily, check for any firmware updates that may address boot issues.
• Visit the HP Support page and enter your printer model to check for available firmware updates.

Verify Outlet Power:

• Test the outlet with another device to ensure it's functional and delivering consistent power.

Unplug Other Devices:

• Remove any USB drives or other accessories plugged into the printer that might be causing conflicts.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,