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‎08-10-2019 10:04 AM

HP Recommended
Product: envy 7830
Operating System: macOS 10.14 Mojave

Hi

I bought an Envy 7830, installed it on my Mac and my iPhone, I can scan, so everything works fine ... except the printer keeps saying there's a problem with my setup Black cartridge. I luckily bought an extra set of cartridges, but when I use that black one, it says it needs the setup cartridge ... which it then again says doesn't work. So I'm stuck. And I need to print. Urgently.

 

Please tell me there's a way around this ...

2 people had the same question
1 REPLY 1

‎08-12-2019 10:41 AM

HP Recommended

Hi @PietW

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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