HP Envy Photo 7855 - "Tools" or "Clean Printheads" isn't showing under the Settings icon.

[djsomers]

How do I clean the printheads on the HP Envy Photo 7855? I looked under Settings but no "Tools" or "Clean Printheads" to choose from. The printing is streaked and unreadable. I'm tired of wasting ink. I've used HP Print/Scan Dr and it hasn't helped. Thanks for your help.

[praveen196]

@djsomers Welcome to HP Community!

I understand that the tolls or clean printhead options are not showing.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

  

[djsomers]

Thanks for your information. The steps you gave seem convoluted and there should be an easier way. Why is there not a "Clean Printheads" option (and "Align Cartridges" under "Tools"? That would be the simplest way. Fortunately, I figured out how to solve my issue and eventually found a way to clean the printheads. The problem was a defective ink cartridge and as soon as I inserted a new one, I received the message to clean the printheads and to align the cartridges. 

[praveen196]

@djsomers

Thank you for the update.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!