HP Envy Photo 7855 stopped printing 4x6 Photo paper

[PalmerFamily]

I have had my printer for one year. I bought it when my last photo printer of the same make and model began quit printing 4x6 photo paper. Now this one has quit printing 4x6 photo paper. It will print regular paper and 5x7 photo paper. Since HP has been no help If I can't get this one to work I will buy another brand. 

[Jay_G24]

Hi @PalmerFamily.

I'd like to help!

To assist better -

1. What is the type and weight of the paper you are using?
2. What's the application you are trying to print from? Have you tried printing from a different application or devices? 

Meanwhile, try the below steps -

Step 1: Load photo paper into the main input tray

Load photo paper into the main paper tray.

NOTE: 

If your printer has a separate photo paper tray, consult your user guide on how to print from the tray.

1. Remove any plain paper from the main paper tray.

2. Load the short edge of the photo paper into the tray. If the paper has a perforated tab, load the paper so the tab faces up or towards you to prevent printing on it.

   • Inkjet printers with a rear load tray: Glossy or print side facing up

   • Inkjet printers with a front load tray: Glossy or print side facing down

   • LaserJet printers with a front load tray: Glossy or print side facing up

   Loading photo paper into a rear load input tray

   Loading photo paper into a front load input tray

   

   

3. Adjust the paper width guides so they rest against the edges of the paper.

Step 2: Print the photo

Open the print window and document properties to set up the print job.

1. Before printing, edit the photo to improve colors, brightness, contrast and any other appearance settings.

2. Right-click the photo, select Open with, and then select Windows Photo Viewer or Paint.

   NOTE: 

   For Windows 10, open the photo with Paint to use these steps. Windows Photo Viewer does not come with Windows 10 and was replaced by the Photos app.

3. Click Print, File, or the menu icon  (Paint), then click Print.

   The Print or Print Pictures window opens with general print job settings.

4. Open the printer Document Properties window to access more print settings.

   • In the Print Pictures window in Windows Photo Viewer, click Options..., and then click Printer Properties....

   • In the Print window in Paint, click Preferences.

   

5. Find and use print job settings for photos in the Document Properties window. Menu names and available print settings vary by printer.

7.Click OK, and then click Print.

8.After printing, remove any photo paper from the tray and store it in the package it came in or in a plastic bag. If left in the tray for an extended time, the paper might start to curl.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

You may refer to - How to Print Photos (Windows) 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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