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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-23-2021 06:14 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 7 (64-bit)

My HP Envy Photo 7855 won't boot up -- the HP screen freezes on the first dot when powering on.  I tried resetting it by unplugging it and holding down the power button as per the reset instructions multiple times. I even tried unplugging it for several days but it still freezes on the first dot when booting up.  Is there a way to do an advanced factory reset or recover the printer? Thanks so much for any help you can give me.

Category:
14 people had the same question
1 REPLY 1

‎08-27-2021 01:15 PM

HP Recommended

This has been ongoing for me as well since at least July.  We submitted a request for factory reset instructions, as that was the requirement to receive them, but no one from HP has sent me a response with this info.

 

Anyone out there?

 

Lisa V

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