HP Envy Photo 7864 Stuck on HP Logo

[Kcbee]

Hello. I have tried all this suggested remedies I can find, but my printer is still stuck on the HP logo screen. I have unplugged the printer and held the power button for 30 seconds. I have left the printer unplugged for a couple days and there’s no change. Could I get some assistance please?

[Max3Aj]

Hi @Kcbee,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy Photo 7864 is stuck on the HP logo screen, you've already tried some good basic troubleshooting steps. Here are a few more advanced solutions to attempt.
 

Perform a Forced Reset

1. Turn off the printer (if it is on).
2. Unplug the power cord from both the printer and the wall outlet.
3. Disconnect all cables, including USB and Ethernet.
4. Press and hold the Power button for 60 seconds.
5. Plug the power cord directly into a wall outlet (avoid power strips).
6. Reconnect the power cable only, then power on the printer.

Perform a Semi-Full Reset

A semi-full reset restores the printer to factory settings:

1. Power off the printer and unplug it.
2. Press and hold the Wi-Fi button + Back button (or "Cancel" + "Back" depending on your model).
3. While holding the buttons, plug the power cord back in and turn on the printer.
4. Release the buttons once you see the HP logo disappear or a reset message appears.

Update Firmware via USB Recovery Mode

If your printer is stuck, you might be able to recover it by updating the firmware:

1. Download the latest firmware update for your printer from HP’s official site on a Windows PC.
2. Connect your printer to the PC via USB cable.
3. Put the printer into recovery mode:
   • Turn off the printer.
   • Hold Power + Cancel while turning it on.
4. On your PC, run the firmware update tool and follow on-screen instructions.
5. If successful, your printer should reboot normally.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support