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‎08-20-2021 08:20 AM

HP Recommended
Product: HP Envy Pro 6432

This printer has been going on and off for some time, but now it is completely dead!  It is plugged in, turned on but nothing, no lights!  I have had this printer for about six months and only had about 4 prints from it.   Other than take it back to PC World, any suggestions?

Category:
1 person had the same question
1 REPLY 1

‎08-23-2021 06:10 AM

HP Recommended

@Tricia15, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not powering ON. Kindly perform the steps mentioned in this document - HP printer does not turn on

Use an alternate power cable if available and check.

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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